Symptom(s)

After entering the Login ID and Password and clicking Submit, the fields go blank and Login page stays on the screen.

Possible Cause(s)

• The wrong password is being used. 
• The account is locked. The wrong Login and Password combination has been used too many times.

Suggested Solution(s)

Wrong Password:

• Use the Reset Password link to change your password.

Locked Account:

• Call the ALLDATA Training Department at 800-684-6840 to release the lock on the account.