Tech-Assist Expedited Online Request
To expedite your diagnostic request, please complete the form with as much detailed information as possible.
One of our Tech-Assist Master-Tech consultants will contact you as soon as available.
Looking for missing repair info?
- Submit a Library Request from ALLDATA Repair/Collision instead. LEARN HOW
$29 per case
Additional pricing options available.Learn More
If you prefer, you can contact them by phone during normal business hours at:
(English / Spanish)
When you call, please have ready:
Year, make model, engine and mileage of vehicle
Clear description of symptoms & any DTCs from all modules
Results of any tests already performed
Tech-Assist Hours (Pacific):
Monday – Friday: 5:00am – 5:00pm
Saturday: 6:00am – 3:00pm*
*Saturday – Available in English only
Monthly Subscription – Contact your Account Manager for pricing (800-859-3282)
Tech-Assist subscribers get three cases per month, and each case includes unlimited calls with one of our ASE-Certified Master Technicians until your problem’s solved*. Plus, you can unlock virtually unlimited cases beyond the three-per-month allotment. Just contact the Tech-Assist team once your problem is fixed to officially “Verify” what worked. Then a new case is added to your monthly case allotment. It’s as simple as that: Call. Repair. Verify. Repeat.
Pay per Case $29 per case
Pay only for the expert help you need from our hotline team of ASE-Certified Master Technicians on a case-by-case basis. All major credit cards accepted. Have your credit card ready when you call. Secure payments take just minutes to process.