Frequently asked questions about ALLDATAdiy.com.
What is ALLDATAdiy.com?
ALLDATA is the leading source of Professional Diagnostic and Repair Information used by over 75,000 repair professionals. ALLDATAdiy.com provides vehicle owners with the same manufacturers’ vehicle information in a convenient “vehicle-specific” format. Subscriptions are available for one or five years with unlimited access during your subscription length.
What vehicles are available through ALLDATAdiy.com?
A subscription to ALLDATAdiy.com provides vehicle owners with
access to the most complete collection of OEM information for
most vehicles sold in the United States. All available vehicles
can be found by clicking
What type of information is available in ALLDATAdiy.com?
Your subscription includes just about everything you need to know to maintain and repair your vehicle including:
• Manufacturer repair procedures and information
• Factory Maintenance Schedules
• Factory Recall and Technical Service Bulletins (TSB’s)
• Illustrated Diagnosis and Repair Procedures
• Diagnostic Charts and Trouble Codes
• Component Locations with Diagrams
Click here to preview sample vehicles
How do I purchase a subscription to ALLDATAdiy.com?
An ALLDATAdiy.com subscription can be purchased at any Autozone store, or click here to purchase a subscription online.
How much is a subscription to ALLDATAdiy.com?
We offer both one-year and five-year subscriptions. Additional vehicle subscriptions are also available at savings of over 30%. You must register for access to the site and choose from the following subscription packages:
First Vehicle: $29.95
Additional Vehicles and Renewals: $19.95 ea.
First Vehicle: $49.95
Additional Vehicles and Renewals: $34.95 Best Value
How do I pay for a subscription?
Payment is due at the time of online registration. We accept Visa, American Express, or MasterCard.
How do I use a gift certificate/program/discount code to pay for my subscription?
After confirming your vehicle selection, enter your profile and account information. If you have a gift certificate, discount code or program code, enter it in the field labeled Enter Gift Certificate.
What is the refund policy?
ALLDATAdiy.com is committed to customer satisfaction. If for some reason you are not completely satisfied with your purchase, you may request a refund within ten days of your purchase.
How do I request a refund?
Select Payments and Refunds on the form found HERE.
How do I submit suggestions about ALLDATAdiy.com?
Select Product Feedback / Suggestion on the form found HERE.
What if I forget my login and password?
1. From the home page, click Subscriber
2. Click Forgot Login/Password.
3. Enter your email address.
4. Click the Submit button.
5. Your login and password will be emailed to you.
~ Or ~
Select the Change Contact Info or Login/Password option on the form found HERE.
How do I add or renew a vehicle?
How do I remove my expired vehicle or vehicles I no longer own from my account?
The ability to remove the previous vehicles from your vehicle list is not currently available.
How do I switch my subscription to a new car?
Your ALLDATAdiy.com account allows you to change your subscription vehicle one time during the subscription term (one or five years).
Select the Change Vehicle option on the form found HERE.
How do I contact ALLDATAdiy.com about payment information?
Select the Payments and Refunds option on the form found HERE.
How do I find vehicle information?
What does “VIN” refer to when selecting my engine?
Every vehicle has a unique VIN or Vehicle Identification Number. The 8th digit of your VIN references the engine code. Please contact us if you need assistance with your VIN.
Where can I find my Vehicle Identification Number (VIN)?
Most vehicles have a VIN tag on the dashboard (driver’s side) or on the driver-side door frame. You can also find the VIN on your insurance card/policy, vehicle title and DMV registration.
Where are mini-vans and cross-overs listed?
Mini-vans and cross-over vehicles can be found under the manufacturer’s name and “Trucks.” For example: A Ford Windstar can be found under Ford Truck.
Where can I find BMW/Mini repair information?
ALLDATA’s Automotive Repair Database has information for most domestic and imported vehicles sold in the U.S., however, BMW/Mini information is not included in ALLDATAdiy.com at the request of the manufacturer.
Where can I find information for vehicles older than 1982?
ALLDATA’s Automotive Repair Database has information for most domestic and imported vehicles sold in the U.S. between 1982 and present. Pre-1982 vehicles are not covered.
What do I do if there is a recall notice on my vehicle?
ALLDATA does not offer recall assistance. Contact your local dealership regarding your recall concerns. They should be able to search your VIN and determine if there are any open or unresolved campaigns that might involve your vehicle.
How do I find repair procedures?
Log in to ALLDATAdiy.com and select a vehicle. Information is organized by vehicle components. You can also find repair procedures by looking at Shortcuts to Popular Information. If you still cannot find a repair procedure, click on Contact Customer Support. Please include your VIN so we can assist you.
What do “Skill Levels”, “Standard”, and “Mfg. Warranty” mean on the Parts and Labor Pages?
Skill Levels indicates the technician skill level required to properly perform the service.
There are three types of Skill Levels:
High Skill Level
Intermediate Skill Level
Low Skill Level
Standard indicates the average amount of hours it takes a technician of the appropriate skill level to perform the procedure.
The amount of hours displayed is a national average provided by MOTOR.
Mfg. Warranty is used by repair shops when performing warranty repairs.
Does ALLDATAdiy.com provide mechanical or technical repair advice?
ALLDATAdiy.com does not offer mechanical or technical advice.
After you log in, click the AutoZone Community button to visit an AutoZone forum where you can ask and answer diagnostic questions.
Can I translate ALLDATAdiy.com to a different language?
Yes, if you use Windows 10 and Google Chrome.
See Translating Websites to Other Languages for instructions.
PURCHASES MADE IN AUTOZONE STORES
I purchased ALLDATAdiy.com at an AutoZone store. How do I activate my subscription?
Can I purchase parts on ALLDATAdiy.com?
We do not provide parts ordering directly from ALLDATAdiy.com. However, we do provide factory part numbers and manufacturers’ retail prices when available.
Where do I buy the tools recommended in the procedures?
Unfortunately, we do not provide tools for purchase online. Our information comes directly from the manufacturer, therefore the listed part numbers are dealership part numbers. Please contact your local dealership for further tool information. You may be able to find the tool through autozone.com.