Symptom(s)

Printed images are too big to fit on a page and causing multiple pages to print.

Possible Cause(s)

Diagram viewer enhancements included in a previous product update has temporarily disabled automatic print scaling 

Suggested Solution(s)

The ALLDATA team is currently working on a permanent solution for this issue and will include a fix in a future product update.

• We are sorry for any inconvenience this may cause.

TEMPORARY SOLUTION: Manually adjust print scaling in your browser’s print settings at the time of printing. (Google Chrome is recommended)

Google Chrome

1. Click the Print button in the diagram viewer.

2. Click More Settings
   

3. Click Scale >> select Custom
   

4. Select an appropriate scale setting and use the print preview to verify when the image will properly fit on the page.

   • Note: Wide images may fit better if the Layout option is set to Landscape

Microsoft Edge

1. Click the Print button in the diagram viewer.

2. Click More Settings
   

3. Select an appropriate Scale setting and use the print preview to verify when the image will properly fit on the page.

   • Note: Wide images may fit better if the Layout option is set to Landscape

Microsoft Internet Explorer / Mozilla Firefox

1. Click the Print button in the diagram viewer.

2. Select your printer (if necessary) >> click Preferences
   

3. The preferences menu for your printer will display.

   • Notes:

     • Each printer will have it’s own set of menus and options and cannot be fully covered by this support article.

     • If your printer does not include a scale option, we recommend using Google Chrome to print.

4. Look through the available options to find the available scale settings. This will typically display as a percentage (%) and could be labeled similar to the following: scale, output size, zoom, shrink etc.

5. Here you can reduce the size of your image to fit on a single sheet of paper. Depending on the original size and orientation of the image, this may require a reduction to around 30-40% of the original size.