Vehicle Connection Interface (VCI) not displayed or disappears
from the Windows mobile app Devices list and/or Windows
10 Settings Bluetooth Paired or Discoverable Devices
VCI loses power or is disconnected while a Diagnostics session is
active “and/or” Windows 10 device loses power or
shuts down while a Diagnostics session is active.
TIP: It is preferred to disconnect from
car/device within the app prior to unplugging the device from
the car’s OBD port.
Ensure the VCI is powered down
Open the Windows Bluetooth settings then remove the VCI from
the list (if present).
Plug in the VCI and allow it to fully power up
When VCI is ready, wait for the VCI to be discovered
(allow 20-30 seconds).
When the VCI appears (ALLDATA-OBD), pair to
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