From an Estimate or Repair Order, click the red X on the declined job grouping.
A pop-up will appear >> click Defer.
A pop-up will appear >> select the Due Date, Reason and Deferred By >> click Defer.
Due Date: Number weeks to defer the work.
Reason: Customer’s reason for declining the work at that time.
Deferred By: Employee who deferred the work.
Note: The job grouping will disappear from the work document, and be recorded in the Deferred Work tab under Shop Documents.
In the vehicle display, click View Deferred Jobs.
A pop-up will appear with previously deferred jobs >> select the job you wish to add to the repair order >> click Add.
The Deferred Job will now be included on the work document.
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