Refund Example: A service advisor accidentally marked a $500 deposit as Cash, instead of Check. To correct this mistake, the service advisor processed the invoice, refunded the $500 marked as Cash, then reprocessed the invoice with the $500 marked as Check.
Credit Example: The invoice was processed with an incorrect price (COMPLETED invoices cannot be edited). The invoice should be fully credited, corrected, then re-invoiced.
From an Invoice, click Refund.
Click the green check mark for the payment you would like refund >> click Refund.
Note: Only one payment can be selected.
Click Yes to refund the payment.
The payment has been refunded.
Click Pay to make new make new payments on the invoice.
Click Refund to refund additional payments made on the invoice.