Error: “Manage is Not Recognizing a Current ALLDATA Subscription” (Version 4.7 and below)
IMPORTANT – Your
ALLDATA® RepairSM (DVD) program requires
updates TWO times per year or the following programs will stop
ALLDATA Repair (DVD)
ALLDATA Manage (DVD)
ALLDATA Repair (Online Estimating)
If you are unable to access
ALLDATA Repair (DVD) or ALLDATA Manage, get up and running by
downloading the update foundHERE
Upon opening ALLDATA®
below, a pop-up occurs with the following message:
“MANAGE is not recognizing a current ALLDATA
subscription. Make sure you’ve installed the most recent
ALLDATA release and started the ALLDATA application
before starting MANAGE.”
The New Estimate and Repair Order button
The program is in “read only” mode.
Previous tickets can NOT be edited and new tickets
can NOT be created.
The opening page displays ALLDATA®
ManageSMBasic, even for
users with ALLDATA®
The most common causes are:
The ALLDATA® ManageSM
security key is not securely connected, or is not working
The ALLDATA® for Windows (DVD)
biannual update was not installed before the subscription
Subscription Option Codes have not been
entered or are not current.
The UAC (User Account Control) settings may
be blocking the program from updating.
IMPORTANT - If you
still get the error message after trying one
step and restarting your ALLDATA Manage
program, use your internet browser’s back
button/arrow to return to these instructions (if
needed) and move to the next step.
Step 1: Make sure that the security
key is inserted and securely connected.
If you have the USB-style key, a red light will appear at the
end of the key when it is inserted and working correctly.
After checking your security key, close and restart
ALLDATA Manage to see if you are having the
same issues as before. If you are, continue to the next
Step 2: Make sure that ALLDATA for Windows (DVD) is current.
IMPORTANT - Even
if your shop does not actively use ALLDATA for
Windows (DVD), its installation is REQUIRED and
it MUST be kept up-to-date in order to run the
Close out of ALLDATA Manage.
Check to see if you are using the current version of
ALLDATA for Windows (DVD).
After making sure you have the current version of
ALLDATA for Windows (DVD) installed, close
and restart ALLDATA Manage to see if you are
having the same issues as before. If you are, continue
to the next step.
Step 3: Make sure that the Subscription Option Codes are current.
Open ALLDATA for Windows (DVD) by clicking
on the ALLDATA Repair icon on your computer
If you get the error message below, click
OK and ALLDATA for Windows
(DVD) will continue to open.
Check the codes by going to Data >>
Subscription >> Subscription
If there are no codes in the window, or if any of the expiration
dates are in the past, click OK and
enter your codes.