Error: “Manage is Not Recognizing a Current ALLDATA Subscription” (Version 4.7 and below)
IMPORTANT – Your ALLDATA® RepairSM (DVD) program requires updates FOUR times per year or the following programs will stop working:
ALLDATA Repair (DVD)
ALLDATA Manage (DVD)
ALLDATA Repair (Online Estimating)
If you are unable to access ALLDATA Repair (DVD) or ALLDATA Manage, get up and running by downloading the update found HERE
Upon opening ALLDATA® ManageSM4.7 or below, a pop-up occurs with the following message:
“MANAGE is not recognizing a current ALLDATA subscription. Make sure you’ve installed the most recent ALLDATA release and started the ALLDATA application before starting MANAGE.”
The New Estimate and Repair Order button is missing.
The program is in “read only” mode.
Previous tickets can NOT be edited and new tickets can NOT be created.
The opening page displays ALLDATA® ManageSMBasic, even for users with ALLDATA® ManageSMElite.
The most common causes are:
The ALLDATA® ManageSM security key is not securely connected, or is not working correctly.
The ALLDATA® for Windows (DVD) quarterly update was not installed before the subscription timed out.
Subscription Option Codes have not been entered or are not current.
The UAC (User Account Control) settings may be blocking the program from updating.
IMPORTANT - If you still get the error message after trying one step and restarting your ALLDATA Manage program, use your internet browser’s back button/arrow to return to these instructions (if needed) and move to the next step.
Step 1: Make sure that the security key is inserted and securely connected.
If you have the USB-style key, a red light will appear at the end of the key when it is inserted and working correctly.
After checking your security key, close and restart ALLDATA Manage to see if you are having the same issues as before. If you are, continue to the next step.
Step 2: Make sure that ALLDATA for Windows (DVD) is current.
IMPORTANT - Even if your shop does not actively use ALLDATA for Windows (DVD), its installation is REQUIRED and it MUST be kept up-to-date in order to run the ALLDATA Manage program.
Close out of ALLDATA Manage.
Check to see if you are using the current version of ALLDATA for Windows (DVD).
After making sure you have the current version of ALLDATA for Windows (DVD) installed, close and restart ALLDATA Manage to see if you are having the same issues as before. If you are, continue to the next step.
Step 3: Make sure that the Subscription Option Codes are current.
Open ALLDATA for Windows (DVD) by clicking on the ALLDATA Repair icon on your computer desktop.
If you get the error message below, click OK and ALLDATA for Windows (DVD) will continue to open.
Check the codes by going to Data >> Subscription >> Subscription Information.
If there are no codes in the window, or if any of the expiration dates are in the past, click OK and enter your codes.
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July 26, 2016
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