In an effort to reduce ALLDATA employee exposure to
COVID-19, we have made adjustments to our workforce that
may temporarily increase our support response times. Thank you
for your patience.
This form is for our professional
customers. If you are a DIY customer, use
CHOOSE A GENERAL
(* Indicates a required field.)
Typical response time: 30 minutes or less
Open the attachment on the email from ALLDATA.
Check your Spam or Junk folders.
Make sure it’s on, has paper and isn’t showing an error
PLEASE DO NOT EMAIL US TO FOLLOW UP.
Log in to your product and select the affected vehicle.
Open the Library Request form.
In Requested Information, enter the
information that is missing or incorrect.
Do not enter numbers or click
“Submit”. No information will be submitted to ALLDATA
For more details, click
In the General Topic drop-down above, select
one of the Product
Support options instead.
Call us: 800-859-3282 option 4.
Request a callback: Submit the form below.
For security reasons, call from a phone number that
is on file with ALLDATA so that we can use the
Caller ID to validate your account.
Open your product to the login page.
Click the Recover Password link.
Phone - This MUST be a number that
is on file with ALLDATA.
Email - This MUST be an email
that is on file with ALLDATA.
If there is a match in our system, your password will be
emailed to the email that is on file for
If you are not able to get your
password using the automated process
above, call Customer
Support at 800-859-3282, option 2.
Do not enter numbers or
click “Submit”. No
information will be submitted to ALLDATA
If you don’t know or don’t have a login, click
Contact Us on the Home page.
Most problems can be solved by following the steps
If you see a message
that says to contact your System Administrator, have
the person in your shop that has the administrative
login/password follow the process linked above.
If you need vehicle
information, select Vehicle Information
Request from the drop-down list instead.
The team that gets the form below
DOES NOT PROVIDE VEHICLE INFORMATION.
Thank you for taking the
time to make a product suggestion!
ALLDATA values customer feedback and
will consider your suggestion when planning future product
If your product is not displaying
or printing correctly, please press the
Ctrl and F5 keys on your
keyboard at the same time to refresh your screen.
ALLDATA Market Technical Support Options:
AutoVitals’ dedicated ALLDATA help line at
Enter the TITLE of the error/warning if there is not a number,
Where Can I Find My Account #?
ALLDATA Support provides self-help articles and videos designed to save you time and get you back to work. You get instant access to product and account support.
For our retail site, please visit: www.alldata.com
Terms & Conditions of Use
©2017 ALLDATA LLC. ALLDATA, ALLDATA Repair, ALLDATA Collision, ALLDATA Manage, ALLDATA Tech-Assist and ALLDATA Mobile are registered trademarks. ALLDATA Community and ALLDATA Training Garage are marks of ALLDATA LLC. AutoZone is a registered trademark of AutoZone Parts, Inc. All other marks are property of their respective owners.
© 1996-2014 ALLDATA LLC. All Rights Reserved. ALLDATA, ALLDATA
Repair, ALLDATA Collision, ALLDATA Manage and ALLDATA Market are
registered trademarks and ALLDATA Mobile, ALLDATA Training
Garage and WITH YOU are marks of ALLDATA LLC. All other marks are
the property of the their respective holders.