To maximize the results of your call, the ALLDATA Tech-Assist team requests that you gather the following vital information:
Your shop phone number (linked to your ALLDATA account)
The year, make, model, engine and mileage of the vehicle
Clear, complete description of the symptoms
Diagnostic trouble codes (from all modules)
Results from any diagnostic tests already performed
For HVAC cases, please indicate manual or automatic system
The 10th digit of the VIN (vehicle year)
ALLDATA Support provides self-help articles and videos designed to save you time and get you back to work. You get instant access to product and account support.
For our retail site, please visit: www.alldata.com
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