One of the following issues could be the problem:
Follow the instructions found HERE to resolve the
From ALLDATAdiy.com, click Subscriber
Click Forgot Login or Password? Click here to
Accounts are put on hold when the credit card was
declined. An account was created, but the subscription was not
activated and your card was not charged.
Things to try:
Log in to your account >> click
Purchase New Subscription >> follow
the prompts, double-checking that you enter the correct
credit card number, expiration date and personal information.
Select the Activate an AutoZone DIY
Purchase option on the form found HERE.
Use the email form found HERE >> select
the Activate an Autozone Employee
Complete the empty fields >> click
Select the Missing or Incorrect
Vehicle on My Account option on the form found
Complete the form and click
Please be sure that you provide
accurate information to receive a timely
When a vehicle is not showing on your account, it is
usually because multiple accounts have been
created. The vehicle will usually be
accessible using the other Login Name and Password.
Go to alldatadiy.com
>> Subscriber Login.
Log in to the other account.
Browser Trusted Sites list
Pop-up Blocker exceptions (or disabling pop-up blocker)
We recently made some improvements to
ALLDATAdiy.com. The button will show incorrectly if
an outdated version of the site is cached on your
Press the Ctrl and F5 keys on
your keyboard at the
same time to clear the cache.
The newly added AutoZone Community button will
now show correctly.
IMPORTANT - Be sure you
are accessing ALLDATAdiy.com from a Windows PC using Internet
Explorer or Mozilla Firefox..
Select Tools >> Compatibility
If you are experiencing pop-ups, your computer may be infected
with Malware, Adware, or Viruses and may need to be cleaned
before you stop experiencing these issues.
ALLDATA Support provides self-help articles and videos designed to save you time and get you back to work. You get instant access to product and account support.
For our retail site, please visit: www.alldata.com
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© 1996-2014 ALLDATA LLC. All Rights Reserved. ALLDATA, ALLDATA
Repair, ALLDATA Collision, ALLDATA Manage and ALLDATA Market are
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Garage and WITH YOU are marks of ALLDATA LLC. All other marks are
the property of the their respective holders.