Rescue Lens connects you to our Tech-Assist Consultants in a whole new way.
This new technology allows you to:
Stream high quality video directly from your phone or tablet to our consultants’ computers
View digital whiteboard annotations from Tech-Assist Consultants
Communicate through speakerphone and text
Download the FREE Rescue Lens app from the iOS App Store or the Google Play Store.
Open the Rescue Lens app.
Tap OK to acknowledge that Rescue Lens will be streaming live video.
Note: You may need to allow Rescue Lens to allow access in your phone’s settings.
Enter the six-digit PIN number provided by a Tech-Assist consultant.
Note: Although the camera image is already displayed on your mobile device, it is not streamed to the Tech-Assist consultant’s console at this point.
Accept the End-User License Agreement.
ALLDATA Support provides self-help articles and videos designed to save you time and get you back to work. You get instant access to product and account support.
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© 1996-2014 ALLDATA LLC. All Rights Reserved. ALLDATA, ALLDATA
Repair, ALLDATA Collision, ALLDATA Manage and ALLDATA Market are
registered trademarks and ALLDATA Mobile, ALLDATA Training
Garage and WITH YOU are marks of ALLDATA LLC. All other marks are
the property of the their respective holders.