Not at this time. ALLDATA® Tech-AssistSM is
only available as an add-on option to current
Yes. Adding ALLDATA® Tech-AssistSM will
begin a new 12-month contract with ALLDATA.
Your ALLDATA® RepairSM or
ALLDATA® CollisionSM annual renewal date
will change to the starting date of the ALLDATA Tech-Assist
You can potentially call about an unlimited number of
Each month, your shop receives three new cases.
Each time your shop verifies what repaired a case, one case
is added back to your monthly balance.
Potentially, your shop can receive unlimited cases per month
as long as you continue to verify what worked.
There is no limit to the number of times that you can
call about the same case – keep calling until the issue is
No limit! You can call as often as necessary, with no time
restrictions, to resolve each case.
After you provide the repair details, that case will be closed
and another case will be added to your monthly allotment.
No. Unused cases do not roll over for use in the following month.
Unlimited cases are available each month, however. Simply verify
a repair to earn back a case credit.
Examples: DTC-related diagnostic procedures, electrical testing,
drivability concerns and mechanical repairs.
For assistance finding
OEM information in your ALLDATA program, use the Library Request link
in ALLDATA® RepairSM or ALLDATA®
The team members have an average of 30 years of in-shop
Most of our consultants have also been certified automotive
Shop phone number that is listed on your ALLDATA account
Vehicle year, make, model and engine type
Results of any testing that you’ve done, including DTCs
If you call after business hours, please leave a message. Your
call will be returned as soon as possible.
ALLDATA Support provides self-help articles and videos designed to save you time and get you back to work. You get instant access to product and account support.
For our retail site, please visit: www.alldata.com
Terms & Conditions of Use
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© 1996-2014 ALLDATA LLC. All Rights Reserved. ALLDATA, ALLDATA
Repair, ALLDATA Collision, ALLDATA Manage and ALLDATA Market are
registered trademarks and ALLDATA Mobile, ALLDATA Training
Garage and WITH YOU are marks of ALLDATA LLC. All other marks are
the property of the their respective holders.