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©2017 ALLDATA LLC. ALLDATA, ALLDATA Repair, ALLDATA Collision, ALLDATA Manage, ALLDATA Tech-Assist and ALLDATA Mobile are registered trademarks. ALLDATA Community and ALLDATA Training Garage are marks of ALLDATA LLC. AutoZone is a registered trademark of AutoZone Parts, Inc. All other marks are property of their respective owners.
Can I Subscribe to Only ALLDATA Tech-Assist?
Not at this time. ALLDATA® Tech-AssistSM is only available as an add-on option to current subscribers of:
ALLDATA® Repair S3000SM (repair.alldata.com)
ALLDATA® RepairSM (www.alldatapro.com)
ALLDATA® Collision S3500SM (collision.alldata.com)
ALLDATA® CollisionSM (crash.alldata.com)
Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?
Yes. Adding ALLDATA® Tech-AssistSM will begin a new 12-month contract with ALLDATA.
Your ALLDATA® RepairSM or ALLDATA® CollisionSM annual renewal date will change to the starting date of the ALLDATA Tech-Assist subscription.
How Often Can I Call ALLDATA Tech-Assist?
You can potentially call about an unlimited number of cases.
Each month, your shop receives three new cases.
Each time your shop verifies what repaired a case, one case is added back to your monthly balance.
Potentially, your shop can receive unlimited cases per month as long as you continue to verify what worked.
There is no limit to the number of times that you can call about the same case – keep calling until the issue is resolved!
Is There a Limit to How Many Times I Can Call Per Case?
No limit! You can call as often as necessary, with no time restrictions, to resolve each case.
How Do I Verify Repairs to Earn Additional Cases?
To verify repairs, call the ALLDATA® Tech-AssistSM Diagnostic Team at 855-461-5957.
After you provide the repair details, that case will be closed and another case will be added to your monthly allotment.
Do Unused Cases Roll Over to the Next Month?
No. Unused cases do not roll over for use in the following month.
Unlimited cases are available each month, however. Simply verify a repair to earn back a case credit.
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
ALLDATA® Tech-AssistSM can help with specific questions about vehicle diagnosis and repair.
Examples: DTC-related diagnostic procedures, electrical testing, drivability concerns and mechanical repairs.
For assistance finding OEM information in your ALLDATA program, use the Library Request link in ALLDATA® RepairSM or ALLDATA® CollisionSM .
Who Am I Talking with When I Call ALLDATA Tech-Assist?
Our Automotive Diagnostic Team is a group of highly-skilled ASE Master and L1 Certified Technicians.
The team members have an average of 30 years of in-shop experience.
Most of our consultants have also been certified automotive instructors.
Click here to meet the team!
What Information Will You Need When I Call?
Shop phone number that is listed on your ALLDATA account
Vehicle year, make, model and engine type
Results of any testing that you’ve done, including DTCs
What Are the ALLDATA Tech-Assist Hours of Operation?
See our business hours.
If you call after business hours, please leave a message. Your call will be returned as soon as possible.