ALLDATA Repair (DVD) freezes or crashes when using
the Back button.
Due to the integration between ALLDATA Repair (DVD) and Internet
Explorer, updates to Internet Explorer have caused some functions
to no longer work as designed.
When switching between vehicle information and estimate
Unable to get Parts and Labor information or unable to
create/open ALLDATA® RepairSM (DVD)
ALLDATA Repair (DVD) set options for Parts and Labor and/or
Estimates have been disabled.
Letters/numbers in the Description field of the
estimating program are broken or unrecognizable.
Depending on how wide the letters are, using all upper case
letters can cause characters to take over display space from the
next character resulting in a display of broken characters.
Do not use all upper case letters.
After two successful print jobs, the third print job will fail and display the following pop-up message:
Unable to start the printer (error code 122). (ERROR #3145)
A Windows security update that contains a known printing issue was installed on the computer.
Details about the problematic security updates:
IMPORTANT – Your ALLDATA® RepairSM (DVD) program requires updates TWO times per year or the following programs will stop working:
If you are unable to access ALLDATA Repair (DVD) or ALLDATA Manage, get up and running by downloading the update found HERE
When trying to open an existing estimate, the following message
This estimate cannot be viewed because it is locked.
(INFORMATIONAL MESSAGE #1059).
This issue is normally caused when tax rates are changed, then a
previously existing ticket is opened and you click Yes to
the option of changing the tax rates.
A pop-up message displays:
”The hardware key was not found. Please make sure it is correctly installed and securely attached to the PC port. Would you like to try to locate it again? (WARNING #2022)“
Warning 2022 can be triggered by a number of situations:
IMPORTANT – Your
ALLDATA® RepairSM (DVD) program requires
updates FOUR times per year or the following programs will stop
If you are unable to access
ALLDATA Repair (DVD) or ALLDATA Manage, get up and running by
downloading the update found HERE
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