When typing in the VIN decoder box, incorrect or extra letters and numbers are added.
Samsung tablets’ predictive text function may be interfering with the ability to enter text correctly.
Go to Settings.
“Error sending email” message appears when attempting to send a DTC scan report to an email address.
The Email DTC Report feature utilizes the emailing system from the ALLDATA Quote app. If the Quote app has not been added to the user’s product access list, they will be unable to send email.
Each number below correlates to the blink code (i.e. the number of blinks) that will be followed by the repeat of the blink code.
Security Session Error
Invalid Security Key
TCP Server Setup Error
Bluetooth Server Setup Error
Update Package Digital Signature Failure
Vehicle Connection Interface (VCI) not displayed or disappears
from the Windows mobile app Devices list and/or Windows
10 Settings Bluetooth Paired or Discoverable Devices
VCI loses power or is disconnected while a Diagnostics session is
active “and/or” Windows 10 device loses power or
shuts down while a Diagnostics session is active.
The connection device…
is already connected to another tablet.
has not completed the startup cycle.
is not working properly.
has not been paired properly within the device Bluetooth settings. (Applies to all device types for Diagnostics / Applies to Windows only for Basic Diagnostics)
ALLDATA Support provides self-help articles and videos designed to save you time and get you back to work. You get instant access to product and account support.
For our retail site, please visit: www.alldata.com
Terms & Conditions of Use
©2017 ALLDATA LLC. ALLDATA, ALLDATA Repair, ALLDATA Collision, ALLDATA Manage, ALLDATA Tech-Assist and ALLDATA Mobile are registered trademarks. ALLDATA Community and ALLDATA Training Garage are marks of ALLDATA LLC. AutoZone is a registered trademark of AutoZone Parts, Inc. All other marks are property of their respective owners.
© 1996-2014 ALLDATA LLC. All Rights Reserved. ALLDATA, ALLDATA
Repair, ALLDATA Collision, ALLDATA Manage and ALLDATA Market are
registered trademarks and ALLDATA Mobile, ALLDATA Training
Garage and WITH YOU are marks of ALLDATA LLC. All other marks are
the property of the their respective holders.