Installing ALLDATA Manage via a Remote Connection
Installation assistance is available Monday – Friday, 6am – 4pm (Pacific).
- Allow 30-60 minutes for the installation process.
To get remote installation assistance from an ALLDATA Support representative:
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Read the steps below to know what to expect, then submit the form found at the end.
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After you submit the form, download the Support LogMeInRescue file that opens.
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Not sure how to download a file? Click HERE for instructions.
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Note for Windows XP users only: A chat window will display the Download Applet link once a support session has been established.
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After the download is complete, an ALLDATA Support window will pop up. Read and accept the Terms and Conditions to continue.
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A chat window will appear. When an ALLDATA Technician is available, you will receive a chat message.
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The ALLDATA Technician may have multiple sessions ahead of your request. Please be patient if there is a short wait time.
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You can continue to use your computer before the installation starts – just keep the chat window visible so that you can see when an ALLDATA Technician becomes available.
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Click OK when you are prompted to let the ALLDATA Technician connect to your computer remotely.
The ALLDATA technician will contact you via chat or phone within 10 minutes after connection is established.
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