Symptom(s)

When trying to open an order, the following error message appears:

• "This order is currently opened by another user. It will be displayed but cannot be modified."
  

Possible Cause(s)

• The order is already open on a networked (connected) computer.

• ALLDATA^® Manage^SM may have closed unexpectedly or gone into a "not responding" state on one of the networked computers.

Suggested Solution(s)

1. Click OK to close the error message.

2. Close the order if it is open on a networked (connected) computer.

   • Close the order first, then the Work in Progress window.

3. If Step 2 didn't unlock the order, try the options below.

   • If the order does not unlock after trying one option, move on to a different option.

Option A

• Wait 20-30 minutes for the order to automatically unlock.

Option B

1. Reboot  the networked computer that had shut down unexpectedly.

2. Click Start >> Shut Down.  Wait a few minutes and then turn back on.

   • Note: Turn the computer completely OFF.  Just restarting the computer will not work.

   • Even if that computer is working normally now, ALLDATA Manage was not shut down properly when the computer closed unexpectedly.  A full reboot is needed for ALLDATA Manage to work correctly again.

3. If you don't know which computer shut down:

   • Close out of ALL programs on ALL networked computers.

   • Shut down ALL networked computers (Start >> Shut Down).

   • Turn the SERVER computer on.

   • Wait a few minutes, then turn a CLIENT computer on. 

     • Repeat for each additional CLIENT computer.

Option C

• Download and run the Clear Locked Orders tool.

  1. Click HERE to download, or...

  2. Copy and paste the following URL (web address) into the Internet browser’s address bar , then hit  Enter on the keyboard.

     • http://info.alldata.com/adinstall/unlockorders.zip

  3. Run the file that downloads.

     • ​Not sure how? Find instructions HERE.

  4. Double-click on Clear_Locked_Orders.exe.

  5. Enter alldata in the password box.

  6. On the Order Lock Utility box that pops up, click Clear Locked Orders.

     

  7. Click OK.

     

  8. Click the X in the upper-right corner of the Order Lock Utility box to close it.

     • Any orders that were locked are now unlocked.

       • Note: If this order continued to be open on a networked computer, the order will now be locked on the other computer.