The Customer Message Queue tab displays the queued Customer Follow-up messages.
Use this tab to locate messages to process or delete.
To determine the queued messages to display:
Select a message type in the Message to Process field.
The Message to Process drop-down box allows you to select one of the following types of messages:
ALLDATA® ManageSMRecommendation Letter
ALLDATA Manage Service Repair Letter
ALLDATA Manage Welcome Letter
ALLDATA Manage Thank You Letter
Any message types that you created
Use the Date From and Date To drop-down boxes to select the earliest and latest dates to be included.
Use the Filter By option to select a message format to include in the list:
ALLDATA® MarketSM Email
ALLDATA Manage Mail Merge
Result: The Queued Message grid is updated to list only those matching the Selection Criteria.
To process queued messages:
To preview the layout of an ALLDATA Market Email message, highlight a single Customer Follow-up message with the ALLDATA Market Email format (ALLDATA Manage Mail Merge formatted messages cannot be previewed) and click Preview.
Result: A browser type window displays an example of the email the customer will receive. Click Close to continue.
Using the Process boxes, select the Customer Follow-up messages that you want to work with.
Select a print option to apply to the selected messages.
Letters and Mailing Labels: This option triggers both the mailing label information and the letters information to be sent to the Microsoft Word program.
Letters only: This option triggers only the letters information to be sent to the Microsoft Word program.
Click Process to process the selected messages in the selected print format.
ALLDATA Market Email: The customer follow-up information for all of the ALLDATA Market Email messages are sent to the ALLDATA Market database so that it can be compiled and the emails sent to the customers
ALLDATA Manage Mail Merge: The messages open in Microsoft Word to allow you to print the messages and mailing labels.
Note: If Microsoft Word is not installed on your computer, functions that require Microsoft Word will be deactivated.
Both: Both the ALLDATA Market Email and ALLDATA Manage Mail Merge messages will be processed.
When you return to the Customer Message Queue tab, the processed messages are moved from the Customer Message Queue list to the Processed Messages list.
Tip: The ALLDATA Market website maintains a Customer Follow-up Email Status report.
This report shows all of the email files sent to customers, and whether they were successfully delivered
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July 26, 2016
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