Yes, if you use Windows 10 and Google Chrome.
See Translating Websites to Other Languages for instructions.
For security reasons,
call from a phone number that is on file with
ALLDATA so that we can use the Caller ID to validate
The agent you speak with will ask additional security
questions to verify the validity of your request, then assist
you with recovering your Login Name.
Open your product to the login page.
Close any ALLDATA® programs that
Follow ALL of the instructions in the Product and
Browser Setup series linked HERE.
Incorrect set-up of your Internet browser (such as Internet
Explorer or Mozilla Firefox).
Not having a subscription license for each
computer that uses the program.
Outside users are accessing your account.
From the Home page,
In the Account Administration window that
opens, click Change Login Information.
In the Current Login Information section,
confirm or enter your Old Login Name and
Old Password (required fields).
In the New Login Information section:
Change the account information and prevent you from being
able to access your account.
Move the station licenses around, or assign them to a
computer outside of your shop, which would cause valid
users to get “kicked off” of their ALLDATA®
Have one ADMIN login and password, used only to set up
the account or make account changes.
No action needed on this page – the license is already
assigned to your computer.
If the Subscription License Management
window does not close automatically, click the
X in the upper-right corner of your Internet
you have multiple Internet browser pages open
click the X on the page tab
If there is not a
subscription license for each computer, “pulling” a
license from a computer that is currently running
ALLDATA® CollisionSM S3500 will
kick the user of that computer out.
Log in to your ALLDATA product.
Select the vehicle that is associated with the missing
or incorrect information.
Click the Library
Request link at the top of the
In Requested Information, enter details
about the missing or incorrect information.
To do this automatically using the Online Setup
To do this manually, click
ALLDATA® Collision℠ S3500 uses computer
cookies to function correctly.
If your cookies are not enabled (turned on) in your
browser settings, the program will not work.
To set up your cookies and computer settings correctly:
The VIN (Vehicle Identification Number) is a
serial number used to identify an individual vehicle.
The VIN for each vehicle is unique.
This standard applies to vehicles built in or after 1981.
Before 1981, the VIN format was not standardized and
varied by manufacturer.
ALLDATA Support provides self-help articles and videos designed to save you time and get you back to work. You get instant access to product and account support.
For our retail site, please visit: www.alldata.com
Terms & Conditions of Use
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© 1996-2014 ALLDATA LLC. All Rights Reserved. ALLDATA, ALLDATA
Repair, ALLDATA Collision, ALLDATA Manage and ALLDATA Market are
registered trademarks and ALLDATA Mobile, ALLDATA Training
Garage and WITH YOU are marks of ALLDATA LLC. All other marks are
the property of the their respective holders.