ALLDATA Is Temporarily Unavailable
Do I need to tell ALLDATA when a product is down?
No. We get an alert if there is a problem and start working on it right away.
Is the product down, or is it a problem with my computer?
If a product is down during business hours, we will post a message on the ALLDATA Support Center.
Here's a way to check:
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If you have tried closing and reopening your Internet browser (such as Internet Explorer) and you still can't open your product...
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Try opening your ALLDATA product on a different computer.
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If you can't open your ALLDATA product on a different computer, but you can open other websites - yes, the product is down.
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If you can't open any websites (or only some websites) on a different computer, you may be having troubles with your Internet service, Internet connectivity, or network configuration.
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Please contact your in-house technical support, a computer technician, or your Internet Service Provider (ISP) for assistance.
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How will I know when the product is up again?
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If it is during business hours: See if the "product down" messaging has been removed from the ALLDATA Support Center.
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To check on your own: Close your Internet browser, then reopen it and return to the ALLDATA website every 10-15 minutes until the product is up and running.